Responsible Gaming

1

Our Commitment to Responsible Gaming

slothelp is more than just an online gaming platform — we are a community of Filipino players who love the thrill of the game. And because we genuinely care about our players, responsible gaming is not just a regulatory checkbox for us. It is a core value that shapes every decision we make, from the tools we build into our platform to the way our support team is trained.

We operate under a PAGCOR license, which means we are held to the highest standards of player protection in the Philippines. But we go beyond what is simply required. slothelp's Responsible Gaming program is designed to give every player — whether you're a casual weekend player in Quezon City or a regular high-roller in Makati — the information and tools needed to keep gaming fun, safe, and within your personal limits.

Our responsible gaming framework is built on four pillars:

Prevention: Educating players about the risks of problem gambling before issues arise.
Protection: Enforcing strict age verification and account controls to keep vulnerable individuals safe.
Empowerment: Providing practical tools that put you in control of your own gaming behavior.
Support: Connecting players who need help with appropriate resources and professional assistance.

We ask every slothelp player to take a moment to read this page and to use the tools available to them. Gaming is meant to be enjoyable — let's keep it that way.

2

21+ Age Policy

slothelp enforces the 21+ age requirement through a multi-layered verification process. During registration, you are required to declare your date of birth. Before your account is fully activated and before any withdrawal can be processed, you must complete our Know Your Customer (KYC) verification by submitting a valid, government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, or UMID card.

Any account found to belong to a person under the age of 21 will be immediately suspended. All funds in the account will be frozen pending investigation, and the account will be permanently closed. slothelp reserves the right to conduct additional age verification checks at any time, including on existing accounts.

If you suspect that a minor is using the slothelp Platform — whether using your account or their own — please contact our support team immediately at [email protected].

3

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people don't realize there's an issue until it has already caused significant harm. slothelp encourages all players to regularly check in with themselves and to be honest about their gaming habits.

The following are common warning signs that gambling may be becoming a problem:

Financial Warning Signs

Spending more money on gambling than you can afford to lose.
Borrowing money, selling possessions, or taking out loans to fund gambling.
Chasing losses — continuing to gamble in an attempt to win back money you've lost.
Neglecting bills, rent, or other financial obligations because of gambling spending.
Hiding gambling transactions from family members or partners.

Behavioral Warning Signs

Spending increasing amounts of time gambling, often at the expense of work, family, or social activities.
Feeling restless, irritable, or anxious when not gambling.
Repeatedly trying to cut back or stop gambling but being unable to do so.
Lying to family, friends, or employers about the extent of your gambling.
Using gambling as a way to escape problems, stress, or negative emotions.

If you recognize any of these signs in yourself or someone you care about, please do not ignore them. Reach out to our support team or refer to the resources listed in Section 8 of this page. Gambling is addictive. Know when to stop.

Risk Level Indicators

Occasional recreational playLow Risk

Frequent play, occasional chasingModerate Risk

Daily play, financial / social impactHigh Risk

4

Self-Assessment Questionnaire

Take a moment to honestly answer the following questions. This is not a clinical diagnostic tool, but it can help you reflect on your gaming habits and identify whether you may benefit from using slothelp's responsible gaming tools or seeking professional support.

1

Have you ever gambled with money that was meant for essential expenses like food, rent, or bills?

2

Have you ever tried to win back money you lost by gambling more?

3

Have you ever lied to family members or friends about how much time or money you spend gambling?

4

Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

5

Has gambling ever caused problems in your relationships, work, or studies?

6

Have you ever borrowed money or sold something to get funds for gambling?

7

Do you find yourself thinking about gambling frequently, even when you're not playing?

How to interpret your answers:

If you answered "Yes" to one or two questions, consider using slothelp's deposit or session limit tools as a precaution. If you answered "Yes" to three or more questions, we strongly encourage you to use our self-exclusion tool and to seek support from a professional counselor. Gambling is addictive. Know when to stop.

5

Player Protection Tools

slothelp provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are accessible directly from your account settings and can be activated at any time. We encourage all players — not just those experiencing problems — to use these tools proactively to keep their gaming within healthy limits.

Deposit Limits

Set a maximum amount you can deposit into your slothelp account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 24-hour cooling period when increased.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. When your loss limit is reached, your account is automatically restricted from further play until the period resets. This tool is especially useful for players who want a hard financial safety net.

Session Time Limits

Set a maximum duration for each gaming session. When your session limit is reached, you will receive a notification and be automatically logged out. This helps prevent extended, unplanned gaming sessions that can lead to impulsive decisions.

Cool-Off Period

Take a short break from gaming by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account remains open but you cannot log in or place bets. This is ideal when you feel you need a temporary pause.

Reality Check Reminders

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. These pop-up notifications help you stay aware of your activity and make conscious decisions about whether to continue.

Wager Limits

Cap the maximum bet size you can place per round or per game session. This tool is particularly helpful for players who find themselves increasing their bet sizes during losing streaks — a common pattern associated with problem gambling behavior.

To activate any of these tools, log in to your slothelp account and navigate to Account Settings > Responsible Gaming. Changes to limits that increase your exposure (e.g., raising a deposit limit) are subject to a mandatory 24-hour review period before taking effect. Reductions take effect immediately.

6

Self-Exclusion

Self-Exclusion is a Serious, Binding Tool

Once a self-exclusion is activated, it cannot be reversed during the chosen exclusion period. Please read this section carefully before proceeding. If you are in crisis, please contact our support team directly at [email protected] for immediate assistance.

Self-exclusion is the most powerful responsible gaming tool available on slothelp. It is designed for players who feel that they have lost control of their gambling and need a firm, enforced break from the Platform. When you self-exclude, your slothelp account is immediately suspended and you will be unable to log in, deposit, or place bets for the duration of your chosen exclusion period.

slothelp offers the following self-exclusion options:

Short-Term Exclusion (1–6 months): Suitable for players who need a meaningful break but anticipate returning to recreational play in the future. At the end of the exclusion period, you must actively request reinstatement — your account will not automatically reopen.
Long-Term Exclusion (1–5 years): For players who need an extended period away from gambling. The same reinstatement process applies at the end of the period, with an additional mandatory 7-day cooling period before reinstatement is processed.
Permanent Exclusion (Indefinite): For players who wish to permanently close their slothelp account and never return. This decision is irreversible. Any remaining balance will be returned to you after identity verification.

During any self-exclusion period, slothelp will:

Immediately suspend your account and block all login attempts.
Remove you from all marketing communications and promotional lists.
Refrain from sending any bonus offers, promotional emails, or re-engagement messages.
Flag your account in our system to prevent accidental reinstatement.

To initiate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. We can process your self-exclusion request immediately, 24 hours a day, 7 days a week.

PAGCOR National Exclusion Register

In addition to slothelp's own self-exclusion system, players in the Philippines can register with PAGCOR's national self-exclusion program, which restricts access across all PAGCOR-licensed gaming venues and platforms. Contact PAGCOR directly for more information about the national exclusion register.

7

Protecting Minors

Protecting children and young people from exposure to gambling is one of slothelp's most important responsibilities. The slothelp Platform is strictly for adults aged 21 and above, and we take every reasonable step to prevent underage access.

As a parent or guardian, here are practical steps you can take to prevent minors in your household from accessing gambling platforms:

Never share your slothelp login credentials with anyone, including family members under the age of 21.
Log out of your account after every session, especially on shared devices.
Use device-level parental controls available on iOS, Android, Windows, and macOS to restrict access to gambling websites and applications.
Keep your devices password-protected and do not allow minors unsupervised access to devices where slothelp is installed or bookmarked.
Talk openly with young people in your household about the risks of gambling and why it is restricted to adults.

If you believe a minor has accessed the slothelp Platform using your account or their own, contact us immediately at [email protected]. We will investigate promptly and take all necessary action, including account suspension and data deletion in accordance with our Privacy Policy.

8

Getting Help

If you or someone you know is struggling with problem gambling, please know that help is available and that reaching out is a sign of strength, not weakness. slothelp's support team is available 24/7 and is trained to assist players who are experiencing difficulties.

Beyond slothelp's own support channels, the following organizations provide professional, confidential assistance to individuals and families affected by problem gambling in the Philippines:

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation operates a responsible gaming program for players across all licensed platforms. Contact PAGCOR directly for guidance on self-exclusion, counseling referrals, and support resources.

National Center for Mental Health (NCMH)

The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions. Their crisis hotline is available for Filipinos nationwide who need immediate mental health support.

Gamblers Anonymous Philippines

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, and Davao.

slothelp Support Team

Our dedicated responsible gaming support team is available around the clock. Reach us at [email protected] for immediate account assistance, tool activation, or a confidential conversation about your gaming habits.

Remember:

Gambling should always be a form of entertainment, not a way to make money or escape problems. Set your limits before you play, stick to them, and never gamble with money you cannot afford to lose. Gambling is addictive. Know when to stop.

Our Player Safeguards at a Glance

slothelp's responsible gaming framework covers every stage of your journey on the Platform — from the moment you register to every session you play.

Strict KYC Verification

Every slothelp account is subject to identity and age verification using government-issued Philippine IDs. No account is fully activated without passing our KYC process.

Full Suite of Limit Tools

Deposit limits, loss limits, wager limits, and session time limits — all configurable from your account settings and enforceable in real time across all slothelp games.

Immediate Self-Exclusion

Our self-exclusion tool takes effect the moment it is activated, with no delays or grace periods. Short-term, long-term, and permanent options are all available.

PAGCOR-Licensed & Regulated

slothelp operates under a PAGCOR license, ensuring full compliance with Philippine responsible gaming regulations and player protection standards.

24/7 Responsible Gaming Support

Our support team is trained in responsible gaming best practices and is available around the clock to assist players who need help, guidance, or immediate account intervention.

Marketing Opt-Out

Players can opt out of all promotional communications at any time. Self-excluded players are automatically removed from all marketing lists with no re-engagement messaging.

Play Smart. Play Safe. Play at slothelp.

Enjoy the thrill of online gaming with the confidence that slothelp has your back. Set your limits, use our tools, and keep gaming fun.

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21+ only | PAGCOR Licensed | Gambling is addictive. Know when to stop.

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