Privacy Policy

slothelp ("we," "us," or "our") operates the online gaming platform accessible at slothelp.one and its associated mobile applications (collectively, the "Platform"). In the course of providing our services to registered users ("you" or "User") in the Philippines, we necessarily collect and process certain personal data.

We are committed to handling your personal data with the highest standards of transparency, integrity, and security. This Privacy Policy describes:

• What categories of personal data we collect from you and how we collect it.
• The purposes for which we process your personal data and the legal basis for each purpose.
• With whom we may share your personal data and under what circumstances.
• How long we retain your personal data and the security measures we apply to protect it.
• Your rights as a data subject under Philippine law and how to exercise them.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and slothelp.

For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, the data controller responsible for your personal data is:

As data controller, slothelp determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. Contact details for our DPO are provided in Section 14 of this Policy.

slothelp collects personal data from you through several channels: directly when you register or interact with the Platform, automatically through your use of the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:

We do not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless strictly required for regulatory compliance and with your explicit consent.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

slothelp processes your personal data only for specific, legitimate purposes. We will never use your data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are:

1. Account Management: To create, maintain, and administer your slothelp account, including processing your registration, verifying your identity, and managing your account settings and preferences.
2. Service Delivery: To provide you with access to the games, features, and services available on the slothelp Platform, including processing deposits, withdrawals, and bonus claims.
3. KYC & Regulatory Compliance: To verify your identity and age in compliance with PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA). This includes verifying that you are at least 21 years of age.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal or prohibited activities.
5. Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion, in accordance with our Responsible Gaming Policy.
6. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
7. Marketing & Promotions: To send you information about slothelp promotions, bonuses, and new features, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
8. Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the slothelp Platform.
9. Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission (NPC).

Under the Philippine Data Privacy Act of 2012, slothelp processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and slothelp (i.e., the Terms & Conditions), including account management, service delivery, and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for slothelp's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly direct marketing communications and the use of non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

slothelp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and Philippine banking partners, to facilitate deposits and withdrawals. These processors are bound by their own privacy policies and applicable Philippine financial regulations.
• Game Suppliers: Licensed third-party game providers whose games are available on the slothelp Platform. Data shared is limited to what is necessary to deliver the gaming service.
• KYC & Identity Verification Providers: Third-party services used to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulatory obligation.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors, subject to professional confidentiality obligations.

All third-party data processors engaged by slothelp are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with slothelp's documented instructions.

slothelp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

When personal data is no longer required, slothelp will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

slothelp implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the slothelp Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized slothelp personnel and third-party processors on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: slothelp supports and encourages the use of two-factor authentication (2FA) for all registered accounts to prevent unauthorized access.
• Penetration Testing & Audits: The Platform undergoes regular security assessments, penetration testing, and third-party audits to identify and remediate vulnerabilities.
• Incident Response: slothelp maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected users within the timeframes prescribed by the Data Privacy Act.

While slothelp takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying slothelp immediately if you suspect any unauthorized access to your account.

slothelp uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations to provide a more personalized experience.
• Analytics Cookies: Collect anonymized information about how users interact with the Platform — such as pages visited, time spent, and features used — to help us improve the service. These are only set with your consent.
• Marketing Cookies: Used to deliver relevant promotional content about slothelp offers and features. These are only set with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings or through the cookie consent tool available on the Platform. Please note that disabling certain cookies may affect the functionality of the slothelp Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slothelp:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data slothelp holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to slothelp's legal retention obligations under AMLA and other applicable law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to slothelp's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that slothelp has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within thirty (30) days, or within such extended period as permitted by applicable law. We may need to verify your identity before processing your request.

slothelp employs age verification procedures during the registration and KYC process to prevent access by minors. If you are a parent or guardian and believe that your child has registered on the slothelp Platform or provided us with personal data without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

We strongly encourage parents and guardians to use parental control software and to monitor their children's online activities to prevent access to age-restricted platforms.

In the course of operating the slothelp Platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud infrastructure providers or game suppliers are located. slothelp ensures that any such cross-border transfers are conducted in compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Specifically, slothelp will only transfer personal data outside the Philippines where:

• The recipient country has been assessed to provide an adequate level of data protection; or
• Appropriate safeguards are in place, such as contractual clauses approved by the National Privacy Commission; or
• The transfer is necessary for the performance of a contract between you and slothelp, or for the implementation of pre-contractual measures taken at your request; or
• You have given your explicit consent to the transfer after being informed of the possible risks.

For further information about the safeguards applied to cross-border data transfers, please contact our Data Protection Officer.

slothelp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how slothelp protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by slothelp, please contact our Data Protection Officer (DPO):

We aim to respond to all privacy-related inquiries within fifteen (15) business days. For complex requests, we may require up to thirty (30) days and will inform you of any extension within the initial fifteen-day period.